Our Squad
EQC is committed to your success. Here's how to reach the right person:
👨🏫 Tim
Trainer & Class Lead
Who: Tim is your primary instructor for the Diploma of Information Technology (JavaScript) Back End Development program. He's responsible for teaching all course content, guiding your learning journey, and ensuring you master the skills needed for professional web development.
When to Contact:
- Questions about course content, assignments, or learning concepts
- Debugging help with code or technical issues
- Project guidance and code reviews
- Career advice and portfolio feedback
- Attendance issues - notify if you'll be late or absent
- Personal circumstances affecting your learning
Contact
📱 Mobile: 0414 265 050
📧 Email: tim@equinimcollege.com
💡 Tip: Text/call for urgent matters or quick questions. Email for detailed discussions or documentation needed.
🎓 Trainer
Training Support
Who: The Trainer Team handles all course-related training questions, curriculum support, and backup instruction for the Back End Development program.
When to Contact:
- If Tim is unavailable but you have urgent learning questions
- Course curriculum questions or learning pathway clarification
- Formal appeals or escalated academic matters
Contact
💡 Tip: Email for training questions. Also works alongside Tim for course content support.
👥 Team
Student Services Team
Who: Equinim College Student Services handles enrollment, records, complaints, and all administrative support for your studies.
When to Contact:
- Enrollment questions or enrollment status changes
- Formal complaints or grievances
- Transcripts, certificates, or academic records
- Payment, fees, or account issues
- Special accommodations or accessibility requests
Contact
💡 Tip: Email for student services. Response time 2-3 business days for administrative matters.
⏱️ Response Times
| Contact Method | Response | Best For |
|---|---|---|
| SMS/Text to Tim | 10-30 mins (during class hours) | Urgent: late arrivals, absences, quick questions |
| Email to Tim | 24 hours (usually same day) | Technical help, detailed questions, documentation |
| Email to Trainer Team | 1-2 business days | Training support, curriculum questions, escalations |
| Email to Student Services | 2-3 business days | Records, formal complaints, enrollment issues |